notes on netgear support website 2008-01-04

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  comments are mangled incorrectly, doubling single quotes, presumably in a confused attempt to prevent SQL injection attacks.
  
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  page caching behavior is wrong, so after a ticket is updated by netgear support staff, the update will not appear unless the browser is made to disregard its cache.
  
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  timestamps on comments are wrong, perhaps by roughly (UTC - PST) hours.
  
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  netgear support staff can’t actually fix any problem you have.